Return and exchange policy
All orders cannot be canceled, changed in style, degree, radian, or quantity after submission, and there are no cash refunds under any circumstances (excluding out-of-stock or quality issues).
Before opening the product, please check that the product is of the correct style, colour, extent and quantity.
If the above information does not match the order record, please contact us within 7 days to arrange a replacement. Invalid after the expiration date.
Products accepted for exchange:
-The goods must meet the conditions for resale, including that the product packaging box is intact and not damaged or stained.
-The product has been confirmed to have quality problems.
-Or the ordered goods do not match the order
We are unable to assist with returns or exchanges if the following circumstances occur:
-It has been more than 7 days since the product was received (subject to the logistics status information);
-Opened products;
-Damage caused by improper use of the product, including but not limited to overheating, artificial damage, etc.;
-Believe that the specifications of the product are not suitable, but the information listed on our website is correct;
-The product shipped correctly according to the order, but the color or eye effect of the product is not what you expected/wanted.
-Products not sold by USKO OPTICAL.
Exchange procedure:
1. Please take a photo of the defective product first. If you suspect there are any quality issues, please keep the defective lenses for the manufacturer to inspect.
2. Email the following information (name, order number, product name, contact number and relevant photos) to cs@uskooptical.com.hk or WhatsApp to 95435355
3. The customer service officer will contact the customer to confirm the return and exchange matters.
Products accepted for return:
-Products notified by the manufacturer as out of stock
Customers can request a refund for products that the manufacturer has informed are out of stock.
Once the product is confirmed to be out of stock, the return request will not be accepted.
If some products in the order are refunded, all discounts will be recalculated.
If there are other products in the order, they cannot be refunded together, and the shipping fee will be calculated based on the final order amount.
Notice:
- Please use reliable transportation methods (such as registered mail or SF Express) for returns and exchanges. USKO OPTICAL will not be responsible if the goods are lost during the return or exchange.
-Except for quality issues determined by the manufacturer, products that have been opened will not be replaced or refunded.
-If some items in the order are returned, the original price of each box will be calculated.
-The coupon discount enjoyed on the original order, as well as the shipping and handling fees charged, are not refundable.
-All gifts are non-refundable or exchangeable.
-Each order can only be returned or exchanged once.
-The buyer may be responsible for the return shipping fee for returns or exchanges.
-Under normal circumstances, only products of the same style and strength are accepted for return or exchange.
-If there is any dispute, USKO OPTICAL will reserve the right to make the final decision to return and replace the goods.