Welcome to the USKO OPTICAL website (hereinafter referred to as "this website"). This website is operated by USKO OPTICAL (hereinafter referred to as "the Company"), specializing in contact lenses and related products. Please read the following terms and conditions carefully before using this website or making a purchase. By using this website, you indicate that you have read, understood, and agreed to be bound by the following terms and conditions.
1. Shopping and Orders
1.1 All prices are in Hong Kong dollars (HKD) and include basic taxes (if applicable), but exclude shipping costs (if any).
1.2 Customers must provide accurate personal information when placing an order, including name, contact information, delivery address, and prescription. The company will not be responsible for any delays or errors in orders caused by incorrect information.
1.3 After a successful order placement, the system will automatically send an order confirmation email to the email address provided by the customer. This confirmation only indicates that this website has received the order and does not mean that the order has been accepted or the transaction has been completed.
1.4 The Company reserves the right to refuse or cancel an order under any circumstances, including but not limited to the following:
- The product is out of stock or discontinued.
- The price or product information is incorrect;
- Suspecting the order involves fraud or misuse;
- The customer failed to complete the payment or the payment information was incorrect.
1.5 Once all orders are confirmed, they will be processed according to the payment and delivery methods selected by the customer. Processing and delivery times depend on inventory status and logistics arrangements.
2. Medical Disclaimer
2.1 The contact lenses sold on this website are non-prescription products and are intended for use only by those who have been prescribed by an ophthalmologist. Customers should ensure that the products they purchase are compatible with their eye prescription and wearing habits.
2.2 Customers should have regular eye exams and follow the advice of an ophthalmologist or optometrist when using contact lenses, including daily wearing time, cleaning methods, and replacement frequency.
2.3 This company does not provide any medical advice, nor is it liable for any eye diseases, allergies, infections or other health problems caused by misuse, prolonged wear, lack of fitting, product unsuitability for individual eye conditions or failure to follow usage instructions.
2.4 If any discomfort occurs while wearing contact lenses, the customer should immediately stop using them and consult a professional ophthalmologist.
3. Return and Exchange Policy (Brief)
Our company does not accept returns or exchanges due to personal reasons (such as choosing the wrong prescription or changing one's mind). If the product has obvious defects or is incorrectly shipped, please contact customer service within 7 days of receiving the goods.
For details, please visit: Return and Exchange Policy
4. Privacy Policy (brief)
The personal data provided by customers will only be used for order processing, delivery and customer service purposes, and will be properly handled in accordance with the Hong Kong Personal Data (Privacy) Ordinance.
For more details, please visit: Privacy Policy
5. Delivery Arrangements (Brief)
We offer local and international delivery services, with free shipping on orders over a certain amount. Delivery time and method depend on the region and logistics arrangements.
For details, please visit: Delivery Policy
6. Website Terms of Use
6.1 All content on this website, including but not limited to text, images, trademarks, designs, product descriptions, and code, is the property of this company or its authorized parties and is protected by copyright and intellectual property laws. Unauthorized copying, modification, reproduction, or use for any commercial purpose is prohibited.
6.2 Customers shall not use this website to engage in any illegal, fraudulent, misleading, or infringing activities, including but not limited to:
- Forging an identity or misusing another person's information;
- Attempting to interfere with website operation or security;
- Posting inappropriate, defamatory, or offensive content.
6.3 This website may contain links to third-party websites or platforms that are not under our control and we are not responsible for their content, privacy policies or security.
7. Terms Updates and Content Accuracy
7.1 All information, product descriptions, images, prices, inventory status, and other content contained on this website are for reference only. While we strive to provide accurate and up-to-date information, product information may be updated from time to time by suppliers or brand owners, and the website content may not reflect the latest changes immediately. We assume no responsibility for any loss or damage caused by delays, errors, or omissions in the information.
7.2 All information, content, terms, and functions contained on this website may be modified, updated, or deleted at any time without prior notice. By using this website, you agree to accept any modifications to these terms and agree to periodically check this page for the latest terms. Your continued use of this website after the terms have been updated constitutes your acceptance and agreement to be bound by the updated terms.
8. Applicable Law and Dispute Resolution
8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
8.2 In the event of any dispute arising from the use of this website or shopping, both parties agree that the courts of Hong Kong shall have exclusive jurisdiction.
9. Language Version
In the event of any discrepancy between the Chinese and English versions of all information and terms and conditions contained on this website, the Chinese version shall prevail.