USKO Optical Hong Kong contact lens store
USKO Optical, established in 2013, is an online contact lens retailer and specialty store in Hong Kong. As a contact lens specialty store rooted in Hong Kong, we are committed to taking care of your eye needs. Whether you need myopia lenses, astigmatism lenses, or cosmetic contact lenses, you can find them at USKO Optical. We are customer-oriented and strive to provide fitting services at the most affordable and affordable prices. USKO collects products from various well-known contact lens brands and is 100% genuine. It is the affordable and confident choice for the public.
USKO provides customers with simple and convenient eye examination services through a simplified fitting method. You can instantly know the contact lens styles you need to purchase: myopia, astigmatism, and provide selection suggestions based on your daily life and needs, so that customers can Order the contact lenses you need safely and quickly. In addition to myopia and astigmatism con, USKO Optical also provides contact lens related products, such as contact lens care solution, contact lens special eye drops, etc., to help you take good care of myopia and astigmatism contact lenses, while taking care of your eye needs.
In addition to being a comprehensive online con store, USKO also has a store in Mong Kok District, Kowloon, for customers to conveniently purchase or pick up goods.
Customers who purchase contact lenses of any brand over HKD 500 in a single order can receive free SF door-to-door delivery service. Online shopping and ordering are so convenient.
These terms and conditions apply to all users of www.USKOOPTICAL.com.hk
This website is operated by USKO OPTICAL (hereinafter referred to as "USKO", "we" or "the Company").
Thank you for visiting the USKO official website. Please read the following terms before using or browsing the USKO OPTICAL website (the "Site"). By using or visiting this website, you agree to the following terms of use.
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You should understand and comply with the laws and regulations of your jurisdiction before using this website. All activities on this website are at your own risk and responsibility.
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This website does not accept any unreasonable return requests (such as returns due to personal preferences). If a product needs to be returned, this site only accepts exchanges for the same product and does not accept exchanges for other product styles.
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You must ensure that all relevant information is provided and successfully uploaded when submitting your order, otherwise your order will be delayed. (Including the prescription of the glasses. If you have any questions or inquiries, please contact USKO Customer Service Department.)
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The contents of this website are protected by copyright law. You are not allowed to download and copy the information on this website for any purpose without USKO's permission. In addition, all links related to this website must be approved and agreed in writing by China United Financial Group.
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Forgery or theft of personal information is not allowed when registering as a member, and this site reserves the right to clear or save such information.
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This website reserves the right to modify all website content without prior notice. In case of any dispute, USKO will reserve the right to make the final decision.
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All information and content contained on this website may be modified or deleted at any time without prior notice. By using the Site, you agree to any modifications to the Terms and agree to periodically visit the Site for updates to the Terms of Use to which you may be subject from time to time.
- Due to unstable product prices, if our staff cannot contact you, all unpaid orders will be automatically canceled after 7 days.
Rx Verification for US Customers
USKO Optical is committed to comply with rules and laws of different countries due to the nature of our business. We have implemented a prescription verification system that complies with US FCLCA (The Fairness to Contact Lens Consumers Act) and Rules which is currently applied to US customers only.
VERIFICATION PROCESS HAPPENS IN 2 WAYS, EITHER YOU PROVIDE US:
- Copy of your valid contact lens prescription by upload, or
- Your eye doctor's name and phone number and allow us to contact them by fax / phone / email to verify the validity of your contact lens prescription
- Please send us the information to this email: CS@USKOOPTICAL.COM.HK
The verification process takes 8 hours and if no response received from your eye doctor, your contact lens prescription will be assumed as valid and your order will be processed and shipped.
The Contact Lens Rule: A Guide for Prescribers and Sellers
SOURCE: UNITED STATES FEDERAL TRADE COMMISSION (FTC)
The Fairness to Contact Lens Consumers Act increases consumers' ability to shop around when buying contact lenses. The Act gives consumers certain rights, imposes duties on contact lens prescribers and sellers, and requires the Federal Trade Commission (FTC) to develop and enforce implementing rules . The FTC issued the Contact Lens Rule in 2017 to spell out the Act's requirements.
The Contact Lens Rule requires prescribers to give patients a copy of their contact lens prescriptions at the end of a contact lens fitting, even if the patient doesn't ask for it. A patient who wants to buy contact lenses from another seller then may give the prescription to that seller. If a consumer doesn't give his prescription to that seller, the seller must verify the prescription before selling the lenses.
The verification process works like this: the consumer provides prescription information to the seller, who then submits it to the prescriber in a verification request. The prescriber has eight-business-hours to respond. If the prescriber does not respond within the required time, the prescription is verified automatically, and the seller may provide contact lenses to the consumer.
FOR PRESCRIBERS
According to the Rule, “prescriber” refers to anyone permitted under state law to issue prescriptions for contact lenses — including ophthalmologists, optometrists, and licensed opticians who are also permitted under state law to fit contact lenses (sometimes called “dispensing opticians”).
PRESCRIBERS MUST:
- give a copy of the contact lens prescription to the patient at the end of the contact lens fitting – even if the patient doesn't ask for it.
- provide or verify the contact lens prescription to anyone who is designated to act on behalf of the patient, including contact lens sellers.
- In any response to a verification request, prescribers must correct any inaccuracy in the prescription, inform the seller if it's expired and specify the reason if it's invalid.
PRESCRIBERS CANNOT REQUIRE PATIENTS TO:
- buy contact lenses
- pay additional fees or
- sign a waiver or release in exchange for a copy of the contact lens prescription.
Prescribers may require a patient to pay for the eye exam, fitting and evaluation before giving the patient a copy of the contact lens prescription, but only if the prescriber also requires immediate payment from patients whose eye exams reveal no need for glasses, contact lenses, or other corrective eye care products. Proof of valid insurance coverage counts as payment for purposes of this requirement.
Prescribers cannot disclaim liability or responsibility for the accuracy of an eye examination.
PRESCRIPTION EXPIRATION
The Rule allows prescribers to set prescription expiration dates – one year or more from the date the prescription is issued to a patient. If applicable state law requires a specific expiration period that is longer than one year, however, the prescriber must follow that law.
A prescriber may set an expiration date of earlier than one year only if that date is based on the prescriber's medical judgment about the patient's eye health. In these cases, the prescriber must document the medical reason for the shorter expiration date with enough detail to allow for review by a qualified medical professional, and maintain the records for at least three years.
FOR SELLERS
Sellers may provide contact lenses only in accordance with a valid prescription that is directly presented to the seller or verified with the prescriber. That means sellers may provide contact lenses when the consumer presents his prescription in person, by fax, or by email if the prescription has been scanned and attached to the email. The consumer also can authorize the seller to verify his prescription via “direct communication” with the prescriber.
Verification
WHEN VERIFYING A CONTACT LENS PRESCRIPTION, SELLERS MUST PROVIDE THE FOLLOWING INFORMATION TO THE PRESCRIBER USING DIRECT COMMUNICATION:
- patient's full name and address
- contact lens power, manufacturer, base curve Facts for Business or appropriate designation, and diameter when appropriate
- quantity of lenses ordered
- date of patient order
- date and time of verification request
- a contact person for the seller, including name, fax and phone numbers
- a clear statement of the prescriber's regular Saturday business hours if the seller is counting those hours as “business hours” under the Rule
We recommend that customers complete an eye exam before placing an order to obtain the correct prescription;
All orders cannot be canceled or changed after they are submitted, and there are no cash refunds under any circumstances (excluding out-of-stock or quality issues).Before opening the product, please check that the product is of the correct style, colour, extent and quantity.
If the above information does not match the order record, please contact us within 7 days to arrange a replacement. Invalid after the expiration date.
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Items accepted for exchange:
-The goods must meet the conditions for resale, including that the product packaging box is intact and not damaged or stained.-The product has been confirmed to have quality problems.
-The goods do not match the order records.
Exchange procedure:
1. Please take photos of the defective goods first. If you suspect there are any quality problems, please keep the defective lenses for the manufacturer to inspect.
2. Email the following information (name, order number, product name, contact number and relevant photos) to cs@uskooptical.com.hk or WhatsApp to 95435355
3. The customer service officer will contact the customer to confirm the return and exchange matters.
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Items accepted for return:
-Items notified by the manufacturer as out of stock.Customers can request a refund for goods that the manufacturer has informed are out of stock.
Once the product is confirmed to be out of stock, the return request will not be accepted.
If some products in the order are refunded, all discounts will be recalculated.
If there are other items in the order that cannot be refunded at the same time, the shipping fee will be calculated based on the final order amount.
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We are unable to assist with returns or exchanges if the following circumstances occur:
-It has been more than 7 days since the goods were received (subject to the logistics status information);-Opened products;
-Damage caused by improper use of goods, including but not limited to excessive heating, artificial damage, etc.;
-Believe that the specifications of the goods are not suitable, but the information listed on our website is correct;
-The item shipped correctly according to the order, but the color or eye effect of the item is not what you expected/wanted.
-Items not sold by USKO OPTICAL.
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If there are other personal reasons for requesting an exchange, we will have the opportunity to handle it at our discretion;
Additional costs will be incurred due to exchanges. We will charge an administrative fee of HK$20 per box, which does not include the return shipping fee for exchanges. USKO will review the relevant exchange application and has the right not to accept it.—
Notice:
- Please use reliable transportation methods (such as registered mail or SF Express) for returns and exchanges. USKO OPTICAL will not be responsible if the goods are lost during the return or exchange.-Except for quality issues determined by the manufacturer, products that have been opened will not be replaced or refunded.
-If some items in the order are returned, the original price of each box will be calculated.
-The coupon discount enjoyed on the original order, as well as the shipping and handling fees charged, are not refundable.
-All gifts are non-refundable or exchangeable.
-Each order can only be returned or exchanged once.
-The buyer may be responsible for the return shipping fee for returns or exchanges.
-Under normal circumstances, only products of the same style and strength are accepted for return or exchange.
-If there is any dispute, USKO OPTICAL will reserve the right to make the final decision to return and replace the goods.
Free shipping (Hong Kong or Macau area)
Hong Kong: Enjoy free SF express delivery with a single purchase of any brand of contact lenses worth HK$500 or above.
Macau Region: Enjoy free SF express delivery with a single purchase of any brand of contact lenses worth HK$700 or above.
Remark:
*Free shipping is not included on potion-only orders.
** Potion including outer packaging is about 0.8KG
***Free shipping is only available for orders under 2kg, if it exceeds 2kg, you will need to pay extra for shipping.
Free shipping is only available in Hong Kong and Macau and does not include overseas shipping.
Free shipping service is available at SF stations, SF lockers, residential addresses or industrial and commercial addresses. If the customer provides another address as a delivery location, there may be an additional fee payable to the delivery company when the shipment arrives. For details, please refer to the official website of SF Express.
All mail will be securely packaged and delivered to the designated address within three working days of posting.
If the order amount is less than the free shipping amount, shipping will be paid at checkout.
Delivery to mainland China
Single purchase of any brand of contact lenses Spend HK$700 or above or above can receive free SF express service.
*Note: Because contact lenses contain liquid, there is an opportunity to open the package of the contact lenses for inspection and tax collection during customs clearance.
If you mind, please do not place an order, or customers who have already placed an order can arrange a refund.
In addition, if you refuse to sign for the goods for any reason, the company will not reissue or refund the money.
Delivery to other areas
Orders shipped overseas will be shipped and freight calculated using HKSPEED POST*
For details, please refer to the following URL:
Speedpost - Worldwide (hongkongpost.hk)*Note: Shipping costs do not include any taxes.
Because contact lenses contain liquid, there is a chance during customs clearance that the contact lens package will be opened for inspection and tax will be charged. Any tax will be subject to the laws of the destination.
In addition, if you refuse to sign for the goods for any reason, the company will not reissue or refund the money.
Goods sent to the United States must provide RX VERIFICATION. For details, please refer to the following website:
https://uskooptical.myshopify.com/pages/rx-verification
In case of any dispute, USKO OPTICAL reserves the right of final decision.
We also provide a 7-day exchange service so you can buy with confidence.
Exchanges are subject to relevant terms. Please refer to the "Terms and Conditions of Use" on the website for details.
USKO x ECO DRIVE Environmental Recycling Incentive Program
Recycle the following items: and receive a $5 cash rebate discount on a single box of contact lenses
-Contact lens plastic shell x10
-Slim medicine bottle or eye drop bottle x2
-Big water bottle x1
example:
Recycle 20 plastic shells
>Buy 1 box of contact lenses and get $5 rebate
/ Buy 2 boxes of contact lenses and get $10 rebate
/ Buy 4 boxes of contact lenses and get $10 rebate
If you have any questions, please ask the store staff.
Recycling process:
1. Properly dispose of recycled items
-Includes cleaning and drying
-Contact lens plastic shells must be separated from the tin foil paper surface
2. Bring USKO stores
3. Place an order on the spot
4. The store staff will give you immediate rewards based on the number of recycled items.
- Proof of donation of $1088 in February 2024-
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